WHAT IS A CORE VALUE...?
noun.
'A principle or belief that the Leighs Window Cleaning team views as being of central importance. We have developed these through experience and agree they are central to our success to service the customer well. These guiding ideas can influence our actions and help us to decide what is the absolute best possible outcome for all concerned.'
Ok well, sounds potentially a bit 'up-in-the-clouds' for a Window Cleaning, Pressure Cleaning and Gutter Cleaning company I guess, but not if you're one of our tribe. If you are with us, you'll know very well what out intentions and actions add up to. You'll know we are well beyond the norm on our outlook. And you'll also know that our level of service and vision into the future is quite like no other. We truly are a group of highly privileged people that are lucky to have met the most wonderful customers and seen the most beautiful views and houses over the years (check out the sunset in the last photo of this blog!). We love to bring pure joy to you all through our services. My goal is not to create a bunch of workers that just grunt their way through a job, but to build a loyal, professional and responsible team of LEADERS in our field.
'We don't just service anyone. We are simply just not a fit for all. I'd love to say that we are, but that just isn't true. Instead, we have carved a well defined nichè out of the general market and we do everything we can to satisfy, retain and refer within that niche to the end goal of greatness for all.'
Ok yep. I said it. Its up there but so what. So are YOU-the CUSTOMER! You are the very reason we do what we do. For without you, there is no triumph, no satisfaction, and no trophy of accomplishment. You are the real hero. And we are here to support you in your success. Whether that be to maintain an amazing investment, or to relax and unwind in the best possible environment there is, or whether you just want to impress upon that special person or family member. Whatever the reason, we know exactly how you like it and exactly what we need to do to help you achieve this.
Its our mission. And beneath this mission of the every-day is a solid set of CORE VALUES we call our own. These are our guiding principles or ideas, our 'North Star'...
And I've kept it as simple as I can so they are always easy to understand and relevant.
So here they are:
Leighs Window Cleaning CORE VALUES...
What we do, we do well. Our ideal scene is to build open and free-flowing relationships through communication and in this way we can deliver you to cloud nine through our service.
We focus on the customer and all else follows. We have a strong focus on Customer Value Creation with a lasting positive effect.
We strive to show a deep respect for human beings inside and outside our organisation and for the communities in which we live.
We always culture our crew (each other) to have the courage to shape a better industry, a better future and new levels of customer service and success.
We are always acting with courage & honesty, challenging the apparent status-quo and finding new ways to grow our company and each other.
There you have it. I said it. Its there, emblazoned on the old inter-web!
Let me know what you think. Let me know if you think I've missed something. And feel free to let others know that this is exactly what Leighs Window Cleaning stands for.
We will not let you or anyone down. Its not in our core values to do so...
heres to all our successes in the future and the 'commission' of customer happiness!
Signing off, Leigh & the A-Team at LWC.
