Updated: Oct 28, 2019
I just love talking to any customers, and they seem to love talking to me too. Its a wonderful exchange of information and ideas and I really have learnt so much from the fantastic people I serve and help. The constant generosity and offering of help are, at times, overwhelming in a totally positive and uplifting way. I feel I really am privileged.
So what is it that I constantly hear when I really drill down and ask what they love. What is the common thread? And what is the most desired quality they were looking for in a window cleaning service company? Believe it or not, its not price. Never has been, never will be. I'm happy to take a stand on that, because its true. So, what is it really then?
It's actually the idea of using an ethical, relevant and easy to use a company that they can easily and rapidly feel at ease with. A company that understands and really handles that internal discomfort of 'Im embarrassed about my windows and feel uncomfortable', 'I just don't know who to use and trust', and 'I just don't want to worry'.
Sometimes the worry is that they'll get judged. Sometimes its that they worry about who is in their personal space. And other times its worry about whether we'll trample mud or dirt through the house in an inconsiderate way.
We never do any off these things. We ALWAYS look after our customers needs proficiently, and we pride ourselves to just be there when we're needed, and to do it right, first time, every time. At the end of the day, our job purely exists to help and bolster YOU, and make you feel better and relieved and most of all, that internal voice of discomfort is gone and we put a smile on your face once we have left.
BUT DON'T JUST LISTEN TO ME, READ WHAT OTHERS SAY HERE.